NextService provides end-to-end customer lifecycle management.
Consolidated Customer Data
A 360-degree view of the customer ensures unified customer information throughout marketing, sales, financials, inventory and field service. Our customers are able to deliver higher levels of customer service through improved collaboration, elimination of duplicated data and real time customer information.
Drive Revenue and Retention
Access to a customer’s full history allows sales, service and support staff to effectively anticipate the customer’s ongoing needs. Parts can be ordered and provided to field staff prior to arrival on site, with the option to assign goods to each field employee. With the assurance that workflows are streamlined and automated, customer service is quicker, accurate and more efficient. Well serviced, satisfied customers are more likely to be loyal, spend more and refer others.
Effective CRM Strategy
Identify long-term sales and retention goals, and uncover insights to develop effective public relations, marketing and advertising campaigns.
Increase Efficiency and Productivity
Empower your field staff with the necessary information to resolve issues quickly and deliver high service levels every time. NextService Mobile provides service history to ensure fast resolution of the task at hand.