3Sixty Integrated is recognised as a leading integrator in the central Texas region with electronic security solutions in access control, video surveillance, intrusion alarms and critical communications.
Fuelled with an impressive client roster of public schools, universities, government military bases and enterprise commercial clients, 3Sixty Integrated sets apart from its competitors through its distinctive approach to the design, installation, integration and service of IT compatible security systems.
3Sixty Integrated used multiple systems to manage their daily business operations, which resulted in endless paper processes, duplicated data entries, delayed customer response times and vague business performance metrics.
In June of 2016, 3Sixty Integrated added NextService into their NetSuite CRM platform to meet the following objectives:
- Elimination of paper based processes and manual data entries
- Improvement of data integrity and visibility
- Improvement of record keeping
- Improvement in customer response times
- Improvement in efficiencies with field service teams
- Real-time data processing and capturing
Richard Hoffman, Service Manager at 3Sixty Integrated, lead the research and comparison of different software solutions to solve the aforementioned issues experienced. He explains, “I was pleased to discover the NextService product. One of our main objectives was to locate a platform that integrated seamlessly with our NetSuite software. NextService was exactly what we needed.” NextService’s ability to integrate with NetSuite increased efficiencies immediately as the internal deployment of the software within 3Sixty Integrated was quick and easy.
“Our customer response times and field service efficiencies have vastly improved and tracking them is simple with NextService,” says Hoffman.
With NextService, Hoffman and his team could remove all paper based activities and streamline processes, and the improvements were immediate.
“And the best thing was, our service team no longer had the tedious and cumbersome task of manually entering service call data,” says Hoffman.
With NextService, the 3Sixty Integrated team has a bird’s-eye view of their business readily accessible. Hoffman also has visibility on how his department is performing in real-time by using the NextService schedule function and dynamic reporting features.
“I have all the information I need at my fingertips, and this allows our team to service our customers quicker, more efficiently and with less stress,” says Hoffman.