Reporting and Analytics

Use data from the field to secure a competitive edge.

Inventory Management
Custom Forms
Checklists
Customer Assets

Analyze Every Phase of Your Service Operation

NextService customer asset records, mobile checklists and forms and case data combine to deliver all the data needed to understand - and improve - your service operations. Leveraging the power of NetSuite's reporting engine, NextService supplies more than 50 standard ''saved searches'' and reports.
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Customer Asset Records

NextService customer asset records are very flexible. They can accommodate equipment and components from any industry and any manufacturer. Asset records - and the service history associated with them - provide a rich source of data for reports on: system or component reliability, customer or service contract profitability, technician productivity and up-sell opportunities.

Custom Forms

Mobile form data is stored directly in NetSuite for use in reports and analytics. Forms can be used to gather and then analyze: equipment diagnostics, test results (for certification), equipment installation requirements and more.

Inventory Management

NextService works with standard NetSuite inventory functionality to gather stock consumption data from the field. Inventory that is installed at a customer site can be converted to a customer asset. And, the customer asset record used to record and report on service history, reliability and more.

Checklists

Data from custom checklists is automatically stored in NetSuite for use in reports and analytics. Checklists can be used to gather and then analyze: site safety, pre-installation equipment requirements, preventive maintenance task completion and more.

Business Intelligence for Service Operations

NextService supplies NetSuite's powerful reporting engine with the data service organizations need to make their businesses more efficient, productive and profitable.
  • Determine the profitability of every job, customer or technician
  • Uncover system or component reliability
  • Reduce inventory leakage (track every part on every truck)
  • Locate inefficient processes – and trace improvement
  • Improve business performance – track key performance indicators against industry norms
  • Discover opportunities for sales of new products and/or services

Download the NextService Product Guide

Our product guide details everything you need to know about NextService, the world's leading Built for NetSuite Native Field Service Software.


Headland Machinery

Headland is an Australian owned and operated, multi-generation family company, with a strong history of supplying machinery and services to the manufacturing industry. Visibility into service operations has helped them increase service revenues while maintaining cost efficiency.
Headland uses the data gathered in NextService to generate in-depth analytics. NetSuite reports - powered by NextService data - allow us to track every aspect of our service operations.
Kylie Cane General Manager, Service & Operations
Headland using NextService Software For Part management

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