Outstanding Service Application

Overview

Company: SprintQuip
Industry Type: Wholesale Distributor

About SprintQuip

SprintQuip is Australia’s Leading Cash Machine Experts with products that include coin and high-speed note, ticket counters, weighers and scales, deposit machines, fake counterfeit money detectors, money safe, sorters, and reliable, trusted service 24/7.

What They Say

“SprintQuip have been using NextService for a year, and it has been a transformational application for the company’s service arm.

SprintQuip are now equipped with one system giving a single view of the customer, along with real-time analytics and KPI reporting via dashboards. This has allowed SprintQuip to have the information necessary for accurate and timely business decisions.

Technicians have the ability to capture spare parts and costs in the field, including time and expenses. Through this streamlining of inventory management and billing, SprintQuip has a full understanding of the profitability of each, and every single, job.

Through the easy to use mobile application, technicians can quickly complete checklists and compliance forms. With the real time WHS reporting, any workplace hazards are identified immediately.

SprintQuip have significantly improved customer response times, particularly for urgent jobs, as they now have real time visibility of technicians through the power of the NextService Scheduler. Technicians can be re-scheduled even quicker during the course of the working day to allow for any ad hoc customer requests. Scheduled maintenance is also easily managed in line with contracts.”

Stephen Basford
General Manager of Systems & Compliance

How Can We Help

For more information about how NextService software can optimise and improve your field service operations, please contact us here.