Work Order Management

Track every job and every task. Create and schedule jobs for individuals or teams.

Job/Task Creation
Customer Asset Management
Inventory Management
Checklists and Forms

Flexible Job Creation Workflows

Implement the work order processes that fit your business. Create work orders from NetSuite cases, sales orders and projects - or from NextService customer assets. Schedule them using the NextService scheduler and instantly dispatch work to the field.
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Job/Task Creation

Create work orders for warranties, preventive maintenance, repair services, installation - any type of work at all. Designate work as billable, non-billable, etc. Attach documents and schematics. Include external (displayed on the customer's service report) and internal (not displayed) notes.

Customer Asset Management

All information in work orders is automatically tied to the associated customer asset. Installation data, service history, preventive maintenance tasks - technicians and back office personnel can quickly access all the information they need, when they need it.

Inventory Management

Include required inventory items. Then consume them in the field directly from the NextService mobile app. Technicians can use drop-down menus or the built-in bar code scanner to associate inventory items to those on an associated NetSuite sales order.

Checklists and Forms

Include custom checklists and forms with work orders. Data from all checklists and forms is immediately stored in NetSuite for later use in reports and analytics. Determine which systems - or components - are the most reliable and profitable.

Work Orders for Any Service - Anywhere

Companies in more than sixty industries use NextService work order technology. From wholesale distribution to testing and certification, pool service to commercial HVAC - NextService work orders help them get their jobs done.
  • Increase operational efficiency – create work orders from NetSuite cases, projects and sales orders or NextService assets and projects.
  • Build profitability – use forms and checklists to gather field data.  Use that data to create in-depth reports and analytics on equipment, personnel efficiency, process effectiveness and more.
  • Perform more first time fixes – include inventory items associated with every job.  Assign the right individual or crew to work orders and associated tasks.
  • Turn customers into brand ambassadors – ensure that technicians have information they need to do the job right the very first time.
  • Ensure regulatory compliance – capture photos/signatures and attach to work orders for proof of task/process completion.  Include custom checklists and forms associated with particular work order types or customers.

Headland Machinery

Headland is an Australian owned and operated, multi-generation family company, with a strong history of supplying machinery and services to the manufacturing industry. Managing expensive repair parts to and from the field was critical to regain inventory control.
Headland uses NextService work order technology to complete every job. From warranty work to repairs - NextService work orders are the foundation of our service business.
Kylie Cane General Manager, Service & Operations
Headland using NextService Software For Part management

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